AdventHealth Central Florida RCM Automation RPA Case Study 2026: UiPath, Automation Anywhere & Blue Prism

In this article, I will tell you how AdventHealth Central Florida fixed their billing problems using software robots. They used three different tools called UiPath, Automation Anywhere and Blue Prism. I have collected this information from their official website, interviews with their leaders, and industry case studies. Let me share what I learned in very simple words.

About AdventHealth Central Florida

AdventHealth is a big hospital system based in Florida. They have many hospitals and clinics across the state. Their main office is in Altamonte Springs, which is near Orlando. They are one of the largest faith-based health systems in America.

• System Name: AdventHealth Central Florida
• Headquarters: Altamonte Springs, Florida (near Orlando)
• Website: www.adventhealth.com
• CEO of Central Florida Division: Randy Haffner
• Chief AI Officer (overall health system): Rob Purinton
• Vice President of Hospital Medicine: Dr. Christopher Riccard
• Total Hospitals in Central Florida Division: 11 hospitals
• Total Employees across AdventHealth (nationwide): About 92,000 people
• Contact Phone (General): (407) 303-5600 (AdventHealth Orlando)
• Media Contact: Available through their website contact form

What AdventHealth Achieved with RPA Automation

Here is what they achieved:

• Over 88% of payments posted on the same day (before automation, this took weeks)
• Over 99% accuracy when matching payments to patient accounts
• Less than 1% of payments needed a human to fix manually
• Over 90% of questions sent to doctors got answered within one day
• 60% of prior authorizations got approved automatically in the first year
• They opened 80 new care locations while using automation to keep costs down.

Why AdventHealth Needed Three Different RPA Tools

Here is how they used each tool:

UiPath – They used this for catching denials before they happen. UiPath is easy to use and has good AI features. It looks at patient records and flags missing information before the claim goes out.

Automation Anywhere – They used this for posting payments. Insurance companies send Explanation of Benefits (EOB) documents. These are hard to read. Automation Anywhere has a feature called IQ Bot that can read messy documents and pull out the important numbers. It then matches payments to the correct patient accounts.

Blue Prism – They used this for appeals and compliance. When a claim does get denied, Blue Prism helps write appeal letters and keeps track of deadlines. It also keeps a record of everything that happened. This is important because insurance companies ask for proof. Blue Prism is very secure and good for regulated environments.

How You Can Start with RPA at Your Hospital

You do not need to be as big as AdventHealth to benefit from RPA. Here is how you can start, step by step.

Step 1 – Pick one problem. Do not try to fix everything at once. Pick one task that takes too much time and is very repetitive. Denial tracking or eligibility verification are good places to start.

Step 2 – Choose a tool. UiPath has a free version called Community Edition. You can download it from their website and try it yourself. You do not need to be a programmer. Their interface is drag and drop.

Step 3 – Measure before you start. Write down how many hours your team spends on that task each week. Write down how many mistakes happen. This is your baseline.

Step 4 – Run a small pilot. Let the robot handle the task for two weeks. Compare the numbers to your baseline. You will likely see big improvements.

Step 5 – Show your boss the numbers. Once you have proof that it works, ask for budget to automate more tasks.

This is exactly what DHL did. They started with one robot. They proved it worked in 30 days. Then they scaled to 160 robots. You can do the same.

Key People to Follow If You Want to Learn More

If you want to learn more about AdventHealth’s automation journey, here are some people you can look up:

• Rob Purinton – Chief AI Officer of AdventHealth (talks about AI and automation)
• Dr. Christopher Riccard – Vice President of Hospital Medicine (talks about denials and clinical documentation)
• Randy Haffner – CEO of AdventHealth Central Florida Division
• AdventHealth Newsroom – www.adventhealth.com/news

You can find interviews with these leaders on YouTube and healthcare websites. They explain things in simple terms.

External Resources

My Final Thoughts

I think what AdventHealth did is pretty smart. They did not just buy one tool and hope for the best. They thought about their problems first. Then they picked the right tool for each problem.

If you need help with revenue cycle automation for your healthcare organization, Cureintent is here for you. We help hospitals and clinics just like yours automate billing, reduce denials, and get paid faster. Visit Cureintent.com to learn more