Kaiser Permanente, Optum & Top US Health Systems Are Using RPA to Fix Medical Billing- Best Guide of 2026

This article covers everything. What RPA actually is. who are Using RPA, Who built these tools. Who else apart Kaiser Permanente, Optum & Top US Health Systems Are Using RPA to Fix Medical Billing. What the numbers look like. And where you can reach out if you want to explore this for your own organization.

So What Is RPA?

RPA stands for Robotic Process Automation. But forget the word “robotic” for a second because it has nothing to do with physical robots. The global RPA market in healthcare was worth about $2.28 billion in 2024. It’s expected to hit over $10 billion by 2032, growing at around 20% every year.

Who Invented RPA & Who Are the Big Three Today

RPA didn’t come from a single inventor. It grew out of early screen scraping and automation tools in the late 1990s and early 2000s.
Today you’ll see these three companies in almost every healthcare RCM automation story.

Here’s who runs them and how to reach them, I have added the website and their contact details:

UiPath CEO: Daniel Dines (Founder, re-appointed CEO in June 2024) Dines co-founded UiPath in 2005 with the goal of helping humans reduce the time and stress that come from repetitive administrative tasks. Today UiPath has more than 10,000 customers worldwide.
Website: uipath.com
Contact: uipath.com/company/contact-us
Investor Relations: ir.uipath.com NYSE: PATH HQ: New York, NY

Automation Anywhere CEO: Mihir Shukla (Co-Founder)
Website: automationanywhere.com
Contact: automationanywhere.com/company/contact
HQ: San Jose, California Founded: 2003

SS&C Blue Prism (Acquired by SS&C Technologies in 2022 for $1.6 billion) After facing shareholder pressure and criticism over product investment, Blue Prism was taken private by SS&C and now operates as SS&C Blue Prism.
Website: blueprism.com
Contact: blueprism.com/contact
Case studies: blueprism.com/resources/case-studies
HQ: Warrington, UK (US operations in Tampa, FL)

What the Leaders Are Saying

Daniel Dines, CEO of UiPath,

 Former CEO of Blue Prism:

So Who are Using RPA?

Here are the US health systems and organizations that have publicly deployed RPA in their billing and revenue cycle operations. Where available, we’ve included websites and contact info so you can explore their case studies directly.

Kaiser Permanente One of the largest integrated health systems in the US, covering over 12 million members. Kaiser has deployed RPA bots for claims processing, prior authorization, denial management, and eligibility verification, working alongside tools including UiPath and Automation Anywhere.
Website: kp.org
News & press: about.kaiserpermanente.org/news

Optum (UnitedHealth Group) Optum is one of the largest healthcare companies in the world, working with both doctors and insurance companies. They use all three RPA tools — UiPath, Automation Anywhere, and Blue Prism — to manage millions of claims. Their bots check patient insurance, route claims to the right payer, and help insurance companies and providers communicate with each other.
Website: optum.com
Contact: optum.com/en/about-us/contact-us.html
Parent: unitedhealthgroup.com

Massachusetts General Hospital / Mass General Brigham Mass General deployed all three major RPA platforms across their billing operations, UiPath, Automation Anywhere, and Blue Prism and achieved over $10 million in cost savings plus more than 271,000 staff hours freed from revenue cycle work.
Website: massgeneralbrigham.org

UVA Health UVA Health used 12 Automation Anywhere bots to process electronic remittance files coming from more than 60 different payers. A backlog that previously took 375 person-days to clear was reduced to 30 minutes of same-day processing. Expanding to 42 bots total, they generated $3.8 million in savings in year one a 180% return on investment. Website: uvahealth.com

Banner Health Banner Health used Blue Prism to transfer 1.2 million patient records, saving the organization 1.2 million manual hours in the process.
Website: bannerhealth.com

AdventHealth One of the largest faith-based health systems in the US, with hospitals across Florida and the Southeast. AdventHealth has made specific partnerships with UiPath and Automation Anywhere for revenue cycle automation, including prior authorization, eligibility checking, and denial management. AdventHealth uses RPA to help patients book appointments and verify insurance coverage before they even walk in the door.
Website: adventhealth.com

Trinity Health One of the largest Catholic health systems in the US. Trinity Health uses RPA to handle the entire revenue cycle from start to finish. Their bots make sure every service is billed correctly and that claims reach the right insurance company. The result has been real savings and a faster time to payment.
Website: trinity-health.org

Conduent A major healthcare business process outsourcing firm that works with health plans, hospitals, and government programs on the managed services side of RPA — meaning they bring the technology and people together so their clients don’t have to build it themselves. Conduent’s model focuses on embedding automation into core operational workflows rather than layering it on top of outdated processes, so that healthcare payers can focus on complex cases while the bots handle routine work.
Website: conduent.com
Healthcare solutions: conduent.com/industries/healthcare
Contact: conduent.com/contact-us

Parallon (HCA Healthcare) Parallon is HCA Healthcare’s revenue cycle subsidiary, running billing operations for hundreds of hospitals across the country. They have been active in deploying RPA for claims processing, remittance posting, and denial management.
Website: parallon.com
Parent: hcahealthcare.com

R1 RCM A large standalone revenue cycle management company serving hospitals and health systems. R1 RCM (now known as Riveron) automated 32 million RCM tasks annually using Automation Anywhere robots.
Website: r1rcm.com
Contact: r1rcm.com/contact

Novant Health A North Carolina-based health system with 15+ medical centers, actively deploying RPA for revenue cycle and prior authorization workflows.
Website: novanthealth.org

Mayo Clinic One of the most recognized names in US healthcare. Mayo Clinic has explored RPA for revenue cycle, radiology coding, patient access, and prior authorization, with deployments studied across multiple tools.
Website: mayoclinic.org
Digital transformation: mayoclinic.org/about-mayo-clinic/innovation

Home Care Delivered This company automated the transfer of claims from primary to secondary insurance using RPA. They saved 416 manual hours annually and cut processing time by 95%, with a 0% error rate on resubmitted claims.
Website: hcd.com

What Does This Actually Cost?

Results – What Hospitals Have Actually Reported

Where to Start if You’re Interested

If you manage billing for a hospital, clinic, or physician group and want to explore automation in this space, here are the best places to go next, brought to you by CureIntent, a medical billing services provider focused on improving healthcare revenue cycle efficiency:

Explore Leading Healthcare Automation Platforms:

• UiPath Healthcare: https://www.uipath.com/solutions/industry/healthcare-automation
• Automation Anywhere Healthcare: https://www.automationanywhere.com/solutions/healthcare
• SS&C Blue Prism Healthcare: https://www.blueprism.com/solutions/healthcare-and-life-sciences
• Conduent Healthcare Solutions: https://www.conduent.com/industries/healthcare
• R1 RCM Contact: https://www.r1rcm.com/contact
• Parallon: https://www.parallon.com